How do I get more customers for my auto body shop in NYC?
Show up where New York drivers search, then answer fast. A complete Google Business Profile with recent reviews and photos of finished work brings in the calls, and every estimate request needs a reply before the driver tries the next shop. Velora Media sets up local SEO, missed-call text-back, and review requests for NYC body shops.
What does an auto body shop marketing agency do?
An auto body shop marketing agency helps you win more repair orders: local SEO and a strong Google Business Profile, Google Ads and Local Services Ads, a website that takes estimate requests, review and reputation management, and front-desk tools like an AI receptionist. Velora Media builds these as one connected system for collision and body shops.
How do I get more customer-pay work instead of relying on insurance referrals?
Win the driver before the insurer steers them. People who search for collision repair near them pick the shop with strong reviews, clear photos of past work, and a fast reply. Velora builds the Google profile, review requests, and Local Services Ads that bring in that higher-margin retail and customer-pay work for New York shops.
How much does auto body shop marketing cost in NYC?
At Velora, Missed-Call Text-Back is $99 a month plus a $350 setup, Local SEO Setup costs $500 to $1,200, and Local Services Ads Management is $350 a month plus a $500 setup. Most New York shops start with one or two of those, and your exact plan is set on a free consultation.
How do I stop missing estimate calls while the crew is working?
Let the phone answer for you. Missed-call text-back sends a branded text within seconds with a link to request an estimate, and follows up if the driver goes quiet. An AI receptionist can also answer the call and collect the details. Velora sets up both, so a call you miss in the bay still becomes a job.
Can customers request an auto body estimate online?
Yes, and many drivers prefer it. A website with a clear estimate request form, plus a fast text reply, lets someone send their details after work instead of calling during your busiest hours. Velora's Starter Web Presence builds that page for $400 to $900, and the AI receptionist and text-back answer every request that comes in.
Do Google Local Services Ads work for auto body shops in NYC?
Where Google offers them for your category, Local Services Ads put your shop at the top of the results with your reviews, and you pay for leads instead of clicks. Velora Media sets them up, handles verification, and manages them for $350 a month plus a $500 setup, including disputes on bad leads and weekly tuning.
How do I show up on Google Maps when people search for an auto body shop in NYC?
Claim and complete your Google Business Profile with the right categories, hours, service areas, and photos of finished repairs, then keep earning recent reviews and replying to them. Velora's Local SEO Setup handles the profile, local listings, and on-page SEO, so you appear when a driver nearby searches for collision repair or an auto body shop.
How do I get more Google reviews for my body shop?
Ask every happy customer when they pick up the car, with a text that links straight to your Google review page. Velora automates that request after every repair and replies to reviews through Google Business Profile Management, which keeps your profile active for New York drivers comparing shops on their phones after an accident.
How do I follow up on estimates that did not turn into repair orders?
Follow up more than once, by text and email, over a few weeks. Drivers often wait on an insurance adjuster or a second quote, and the shop that stays in touch usually gets the job. Velora's Foundation Systems sets up automated estimate follow-up sequences in your CRM, for $1,000 to $2,500.
Do I need to switch my estimating or shop-management software?
No. Velora builds around the estimating and shop-management tools you already use, like CCC, Mitchell, or Tekmetric, and adds call answering, follow-up, and review requests on top. If one of them is a real bottleneck, we will say so on the consultation, but we do not push replacements.
Do you work with body shops in Brooklyn, Queens, the Bronx, and Staten Island?
Yes. Velora Media is based in Manhattan and works with auto body and collision shops in all five boroughs: Manhattan, Brooklyn, Queens, the Bronx, and Staten Island. The free consultation is booked online, so it fits around your shop hours whether you work out of Sunset Park, Long Island City, Hunts Point, or the North Shore.
Who owns the system after it is built?
You do. Your Google profile, ad accounts, website, customer list, and reviews all stay in your shop's name. Ongoing support is there if you want it, but the system runs fine without us watching it. If you ever move on, everything you paid for stays with your shop.